Policies

We accept most major credit/debit cards and Paypal payments.


DUTY AND OTHER CHARGES

Please be aware that some countries charge taxes, duties and other charges on goods sent and it is the customers responsibility to pay for these. If the customer forfeits the payment or does not accept the package because of customs charges then the items will be returned to us and we will refund the customer minus any return shipping fees and any charges outstanding. In some cases this can mean a forfeit of any refund as return shipping and charges can equal more then the amount paid by the customers. We cannot be held responsible for inconveniences caused by these charges and it is the customers responsibility to be aware of their own countries rules and regulations regarding imports from the UK.

Shipping

UK DELIVERY

All orders are sent though First Class Royal Mail Delivery in the UK. (1-3 Business Days) FREE FIRST CLASS Delivery for all orders under £50.00. Option for Tracked Delivery available. All orders over £50 will be sent Tracked & Signed for, for fast and secure delivery.

As each item is handmade to order please allow up to 14 days for production. We strive to get each item to you as soon as possible. We will let you know as soon as we have received your order and will inform you once it has been sent. Please allow 14 days after the item has been sent before contacting us.

INTERNATIONAL

All orders sent through Royal Mail International Tracked Delivery - (approx 7-10 business days)

As each item is handmade to order please allow up to 14 days for production. We strive to get each item to you as soon as possible. We will let you know as soon as we have received your order and will inform you once it has been sent. Please allow 30 days after the item has been sent before contacting us.

We can not take any responsibility for items lost in transit.

Refunds and Exchanges

We accept returns of any item - except sale items- within 28 days of purchase for a refund or an exchange. Any returns after this time will be exchange only.

Sale items are non returnable unless faulty.

Items must be returned in original condition, including any tags and packaging.

INTERNATIONAL ORDERS

We are unfortunately unable to offer returns to Non-UK customers